Orders are processed twice per month on the 1st and 15th (or the next business day if those dates fall on a weekend or holiday). Once your order reaches the next processing date, production takes approximately 3-4 weeks, plus shipping time. You will receive a shipping confirmation email with tracking information as soon as your order ships.

BACKORDERS: Northstar Apparel is not responsible for manufacturer backorders or out of stock products. If any backorders do occur, you will be contacted as soon as possible with details, delivery estimates, and possible solutions. You will be responsible for responding back to Northstar Apparel in a timely manner to avoid delaying your order delivery. We will work with you on your specific needs, and will do our best to assist you in finding the best solution.

BRAND COLORS/SIZES: This site contains many different brands and styles. Not all brands fit/size the same, there also may be a variance in shades of color. If you are unsure of your size, we have sizing charts located in the “sizing guidance” section of each item.

RETURNS/EXCHANGES: Please be advised that custom-made products are produced specifically to your specifications. Due to the custom nature of these items, they are non-returnable and non-exchangeable, except in cases of manufacturing errors. Customers are responsible for verifying all customization details including sizes, colors, and spelling before placing an order.